Our Guests
We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service.
Our People
We are committed to the growth, development and welfare of our people upon whom we rely to make this happen.
Our Distinctiveness
Together, we shall continue the Hair Masters tradition of pioneering in the salon industry, striving for unsurpassed excellence in high-potential locations
Our Shareholders
As a result, we will create extraordinary value for our shareholders.
We see an organization which aims at leadership in the salon industry by understanding its clients; and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
We see a lean and responsive organization where decision making is encouraged at each level and which accepts change. An organization that is committed and responsive to its guests and other stakeholders.
We see a multi-skilled workforce; which consists of team players who have pride of ownership in translating the organization’s vision into reality.
- We, as members of The Hair Masters Group are committed to display through our behavior and actions the following conduct, which applies to all aspects of our business:
- Conduct which is of the highest ethical standards – intellectual, financial and moral and reflects the highest levels of courtesy and consideration for others.
- Conduct which builds and maintains teamwork, with mutual trust as the basis of all working relationships.
- Conduct which puts the customer first, the Company second and the self last.
